The Ignite platform uses artificial intelligence and expert teams to manage billing, claims, and reimbursements for diagnostic providers.
Synergen Health has launched Ignite, an end-to-end diagnostic revenue cycle solution designed to improve financial performance for laboratories and diagnostic providers.
According to the company, laboratories often face challenges in revenue cycle management (RCM) due to reactive approaches, poor data quality, and inefficient processes that lead to denied claims and delayed reimbursements. The new solution aims to address these issues through a combination of artificial intelligence (AI), domain expertise, and standardized operational processes.
“Laboratories are at a tremendous disadvantage in today’s complex revenue cycle environment, and fragmented point solutions have done little to address the full scope of the problem,” says Duminda Gunawardena, co-founder and managing partner at Synergen Health, in a release. “At a time when laboratories are being squeezed by rising costs and shrinking reimbursements, Ignite provides a more integrated way to improve performance and drive stronger outcomes.”
The solution includes four primary capabilities intended to drive financial performance. The AI-driven technology is built specifically for laboratories to enable cleaner data capture, automation, and real-time decision-making. This foundation is designed to improve clean claim rates and reduce avoidable denials, according to the press release.
Additionally, the platform utilizes dedicated RCM teams with laboratory expertise to manage complex billing scenarios and payer interactions. Standardized processes for coding, billing, and denial management are used to increase throughput and consistency. Synergen also manages day-to-day operations, including prior authorizations, payer follow-up, appeals, and posting.
“We did not want to offer just another piecemeal RCM solution with limited scale and applicability,” says Sunil Konda, chief product officer and executive vice president at Synergen Health, in a release. “We worked closely with clients to understand where performance breaks down across the laboratory revenue cycle. Ignite combines AI-driven technology with deep domain expertise, proven processes, and high-touch service to deliver consistent execution and measurable financial outcomes at scale.”
The platform integrates with existing client systems and analyzes information from external sources to provide an overview of RCM performance. According to the company, the solution operates under security standards, including SOC 2 and HITRUST CSF Type 2 certification. These “rigorous” security controls are intended to reduce the compliance burden and risk for clients, says the release.
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