All of us make mistakes, and phlebotomists and order-entry techs are no exception.
It is not uncommon for clinical labs to have collection and order-entry error rates that exceed 2.0% of the total count of requisitions, according to Viewics, Sunnyvale, Calif.
For a lab that receives 12 million requisitions annually, that translates to more than 240,000 collection/order-entry errors that could have impacted your turnaround time (TAT) or even patient care.
Many of these errors are avoidable and need to be addressed through employee awareness and ownership.
Progressive lab managers are no longer waiting a month to gather data and share collection and order-entry errors with their lab staff and constituents. The time has come for ownership of these errors on a daily basis, resulting in improved employee awareness and eventual self-correction. This becomes a critical component of continuous process improvement for labs that are interested in improving quality.
Solutions such as Viewics Health Insighter (VHI), from Viewics, are enabling labs to identify, monitor, and manage key performance issues such as collection and order-entry rates. VHI also enables real-time monitoring of all of the key performance indicators. It automatically shares the errors that were made the previous day with the actual person who made the error.
According to Viewics, labs that are utilizing the collection and order-entry error analytics have experienced 60% reductions in errors, on average.
Those interested in learning more may register for the company’s live demo on Wednesday, October 9, 10 am PDT. Click here to register for the “Viewics Health Insighter for Clinical Pathology” demo.
Switching gears, the company’s VHI for Anatomic Pathology is a Software-as-a-Service platform that provides AP laboratory administrators and clinicians direct access to the data you need, when you need it, from the systems you need it from. The information is provided in a digestible/shareable format that requires no day-to-day IT involvement and without heavy strain on your production environments. A live demo of this system will be presented on October 15 at 10 am PDT. Click here to register for the “Viewics Health Insighter for Anatomic Pathology” demo.
[Source: Viewics]
