This company has incorporated remote diagnostic capabilities on its BCS high throughput analyzer. The analyzer is a high-speed, autostart, random-access analyzer for clotting, chromogenic and agglutination coagulation assays.
It is designed for labs with a need for high throughput of normal and pathological samples. Remote diagnostics allows the company’s technical services and its technical assistance center remote access to the analyzer computer via a standard analog telephone line in order to download and review error logs to resolve software and hardware issues.
Specifically, a technical assistant can access and review error logs for faster identification and resolution of technical issues, thereby minimizing downtime. The customer must install a direct access analog telephone line near the analyzer computer for the service.
Dade Behring
www.dadebehring.com
Keyword: software, service
