|Philip LeBoit, MD
UCSF Dermatopathology and Oral Pathology Service, San Francisco, a national pathology practice affiliated with the University of California San Francisco, has partnered with McKesson, Atlanta, to improve customer care and optimize collections.
The partnership is a result of McKesson Business Performance Services’ (BPS) recent acquisition of Pathology Service Associates (PSA), a provider of business services and support to independent pathology practices and clinical labs.
The eight-physician UCSF group offers original diagnosis, consultation services, immunofluorescence and molecular testing to dermatology practices, dental practices, pathology and other dermatopathology groups nationwide.
Co-director Philip LeBoit, MD, says the decision to select McKesson as the group’s revenue management provider reflects the range of benefits and services that McKesson can provide.
“Because our clients include both medical practices and patients from coast to coast, it was very important for us to partner with a company that could deliver professional customer and patient services as part of a comprehensive collections process,” LeBoit says. “With McKesson and its robust patient call center, we found an ideal fit for our practice.”
Timothy McCalmont MD, co-director, says McKesson’s improved coding and claims capabilities, compliance safeguards, and denial management procedures were key factors, as well as its detailed financial and operational reporting, to help support effective decision-making in a difficult business environment.
“No matter what their size, many pathology groups are facing significant challenges today,” says Pat Leonard, president, BPS. “Helping them overcome these problems is the focus of our business.”
Leonard adds that McKesson’s focus on pathology represents an important component in McKesson’s Better Health 2020™ strategy, a comprehensive initiative designed to provide health care organizations with the capabilities needed to reduce costs, improve financial performance, and successfully manage complex payment models.