Clinical solutions provider hc1 has enhanced its customer relationship management solution to include an add on that helps standardize and automate high-priority operational workflows involving clinical data
The company’s new Rapid Response Queue add-on for the hc1 Operations Management solution features a built-in countdown timer based on real-time clinical data and response time thresholds. The solution ensures action is taken and completed on time and is available now for new and existing hc1 customers.
By ingesting clinical and operational data, hc1 monitors for predefined thresholds, such as critical or urgent test results. Once detected, a case is automatically created and associated with the patient, ordering provider and location. Cases are displayed in the Rapid Response Queue. Patient support and customer service team members can use the queue to rapidly identify key information, claim, work and resolve tasks and issues with transparency across multiple departments within the allotted time.
Ultimately, hc1 Rapid Response Queueenables healthcare providers to:
- Increase clinical efficiency
- Standardize clinical practices and reduce manual work through automation
- Ensure critical response times are met in order to improve quality of care for patients
- Customize and automate work queues for service and patient care teams
“Our goal with this solution is to empower multiple teams to collaborate in a single system and ensure providers are notified of time-sensitive results so immediate and appropriate care can be given,” says John Moyer, hc1 Lab Insights Platform Product Manager. “Rapid Response Queue will ensure patients are at the forefront of communication and tasks are completed in a timely manner.”
To learn more about hc1 Rapid Response Queue, visit www.hc1.com/solutions/operations-management.
Featured image: The new Rapid Response Queue add-on for the hc1 Operations Management solution features a built-in countdown timer based on real-time clinical data and response time threshold. Photo: hc1
